Workers do not need to report to central work allotment location, do not need to call in for jobs, and do not need to find the right forms to fill out.
Since job routing is done using the location of the workers and the jobs, driving distance is minimized for carrying out the jobs resulting in fuel cost saving.
Since the worker locations and job locations are known to system, reports indicating the total travel distance by a worker to carry out the jobs are automatically calculated to a better extend of accuracy thereby, reducing possible misrepresentation of mileage and related expenses in expense sheet.
Most important field operation streamlining features.
Improving Employee Productivity by Reducing Unnecessary Running Around
One of the biggest drawbacks of traditional work systems is that technicians have to travel back to their service offices in order to pick up the new job orders. The introduction of workers-in-motion application has heralded a significant change in this regard. Now, these technicians do not have to run to their offices to receive the new orders. As soon as dispatcher enters the new job, the information is automatically delivered to the respective personnel. Additionally, they can fill out the necessary forms (those related to the job) through the smart phones. Creation of automatic on the spot jobs is also easier for technicians now! Just enter a Ticket number or PO# to download the essential details.
The Application Boosts Compliance Requirement of the Company
Since customer complaints reach the technicians more quickly with the help of this application, they are solved faster as well! Since the time taken by technicians to receive the job orders is much less, the company is better adept at meeting the SLA or the Service Level Agreement requirements. Leveraging a powerful inventory for facilitating SLA is also possible. The application provides you with flawless prediction of the type of inventory needed to propel your business.
Facilitates the Record Keeping Process
Since the workers-in-motion application helps you to enter all activities, including photos automatically, there is no need for hiring an additional employee who will be entering and maintaining all the records of all the job related transactions through papers.
The Application helps in Shortening Billing Cycles
Faster completion of jobs leads to faster billing process. Since the time required to complete the job, is perfectly recorded with the help of this application it becomes easier to provide accurate bills as well. The customer, therefore, remains absolutely convinced as well.
It Enhances Customer Experience
The customers, on the other hand, remain well served as well as the application also keeps them notified regarding the time by when their complaints would be attended to and taken complete care of. The application can even be customized to ensure that the customers know which technicians would be handling the particular assignment. The information (regarding the time frame) is totally accurate. All this only helps to establish the company’s credibility among consumers thereby enhancing the overall customer experience.
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